My job is shopping around for third party customer support vendors. One of their pitches I kept hearing was, “We don’t lie to you about times.”
And then they shared how their competitors were trained on a method of customer service where their goal was to get you to hang up as fast as possible to increase their velocity Metrics. So they would literally lie to you. Thinking it was a joke, I googled and yeah, apparently that was a REAL tactic done for decades.
My job is shopping around for third party customer support vendors. One of their pitches I kept hearing was, “We don’t lie to you about times.”
And then they shared how their competitors were trained on a method of customer service where their goal was to get you to hang up as fast as possible to increase their velocity Metrics. So they would literally lie to you. Thinking it was a joke, I googled and yeah, apparently that was a REAL tactic done for decades.