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Joined 1 year ago
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Cake day: June 12th, 2023

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  • You might already be trying this, but whenever I encounter IVR systems I don’t want to deal with I just repeatedly cycle through the following words:

    • Agent
    • Human
    • Operator

    Usually at least one of those is treated as a trigger to forward to a normal queue. Then I usually get to deal with a human forced to do their best robot impression and strictly follow a workflow and response script.