- cross-posted to:
- technology@lemmy.zip
- news@lemmy.world
- cross-posted to:
- technology@lemmy.zip
- news@lemmy.world
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I’ll say this: Grabbed a free month of Prime through Google Play. Went to cancel it before it charged me again and I had so much trouble figuring out how I decided that I couldn’t be the only one and ended up Googling it.
You couldn’t quit in the Google Play Store. It wasn’t even listed.
It wasn’t any form of subscription or listed as a membership on Amazon.
You couldn’t end it by following QR codes or links supplied to you on Amazon itself.
It wasn’t in your Amazon profile or Google profile.
The ONLY WAY to cancel it was by scanning the QR code, following the link, clicking on a “Contact Support” button, clicking on another button under “Help Topics” that said, “How to end your Prime Membership”, and finally you were taken to a page where you could actually end it. Obfuscated like a motherfucker.
But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.My mom recently asked me to cancel her prime reading or whatever for her and it was infuriating. I was in the app and clicked cancel and it went to a browser where I had to click to cancel and that just opened the app where I had to click the same link that opened the browser that opened the app that opened the browser. I was getting fucking pissed when it suddenly finally opened the link in the browser so I could cancel. I’m 99% sure they actually have it coded to open in the browser after 10 tries or something to make it difficult but can’t run afoul of legislation since you can technically do it if you are tenacious enough.
Companies that rely a lot on their phone apps, but exclude the “cancel/remove account” feature in the app are the worst. This should be illegal or regulated.
That’s fucked. I believe subscriptions are so be as easy to cancel as they are to sign up.
They claimed that the FTC never alerted them to any wrongdoing before filing the lawsuit, so how could they have known they were violating the law?
“The police never informed me I was doing anything illegal before arresting me, so how could I possibly have known?”
Ignorance of the law isn’t a defense against breaking it in any other sector…
It can be. There’s a saying that intent is 9/10 of the law.
But, they definitely intended to fuck people over, so that’s a moot point.
I’m sure their legions of lawyers never warned them it might be illegal
I’m sure they did, but they felt that this was more profitable, even if they got caught.
On the other hand, I didn’t sign up for Prime but have had it for 2 months now. Have yet to be charged and I can’t access the page to cancel it.
You know what’s been a great experience? Trying to quit Apple+. Took seconds to set up an account on my TV and weeks to cancel. Filled a complaint with my state AG.
Cancel the card if you can
I disputed the charge every month for about three months. Turns out you need an apple device to reset your apple password or wait weeks for an arbitrary email to verify your account. I don’t own a single apple device, but my LG TV had Apple+.
You can borrow my iPhone for it. I don’t use it.
How the fuck can they require you to have an apple device to reset the password?!?
My favorite is when they send a 2fa prompt to your phone when you’re trying to use find my iPhone
Actually find my is specifically excluded from the 2fa requirement. There may be a prompt but you can proceed to the find my iPhone screen without the code.
Apple loves to do that kind of shit.
For instance, you can’t factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program. Don’t ask me what’s wrong with just holding down power and volume up, or whatever. Like every other phone on Earth can do.
For instance, you can’t factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program.
This is patently untrue. Settings -> General -> Transfer or Reset iPhone. You have the option from there to wipe all data, do a full factory reset, or transfer the phone’s data to another device.
I’ve no idea where you’re getting your info from.
Try it if you’ve been locked out due to too many PIN attempts.
Stop trying to reset stolen iPhones then, IDK what to tell you
Oh dang I know the free trial, we got that too. Fuck I hope it’s not as much a pain to cancel for us.
How did you make out with cancelling? Despite what people are saying here, I didn’t have a problem doing it from a browser and I don’t own any Apple devices.
Luckily I could do it via browser too. I had used the account I had used to also read .notes files (before Google drive could read them) and sure enough I could cancel just fine.
Literally can’t stay ahead of it.
My kid re-activated prime on me a long time ago, before I had even started thinking about parental controls, by selecting a movie on the Kindle Fire playing with the remote.
Thought I’d learned my lesson, but no. Couple years later he reactivated Audible by asking the thermostat to read him a story. He was probably like 4 or 5 by then. Not only reactivated Audible, but wasted a credit on The Three Little Pigs
My 2 year old reactivated prime twice now, and a britbox subscription, all playing with the remote. I swear you can sit on the fire stick remote and it’ll sign you up.
I actually was a prime member the first time, I cancelled it after that britbox subscription. We literally go out of our way now to avoid Amazon— which is haaaard. At least you can get a refund if you bug them enough.
It’s so easy, a toddler could do it.
Ok, you’re the third person I’ve heard of that had an accidental britbox subscription. I’m not even sure you have to sit on the remote for that one.
The three little pigs lol, that part had me dying
I’m so confused how these devices ended up subscribing you to these services without further validation.
I use mainly Google products and I don’t think I can even subscribe to audible if I tried, by voice alone.
Were these Amazon devices or something? I’m really confused.
Yes, Kindle Fire TV and Ecobee thermostat (with Alexa).
And for the record, I hate Alexa, or at least the version in my thermostat. Alexa makes Google nests look like a Nobel laureate.
These were also reactivations, so they already had all our account info, and entirely inside Amazons walled garden.
Well, that at least mostly explains it.
But giving the ability for Alexa to activate paid services is kind of crazy to me.
How about the whole “sure you already paid for a year of Prime Video, but now you need to pay us again or we’re going to ruin the thing you already paid for” situation?
Lmao no they won’t
Oh dear, had to pay a million dollar fine… What’s this, a million dollar bonus? How did that happen?
I still haven’t consented to the 2.99 price hike to no have commercials. I will wait until the lawsuit runs its course because fuck em.
I just started pirating Amazon shows, fuck em if they bait and switch me.
Piracy and iptv is back on the menu
Pretty sure ublock works. Haven’t seen any prime video ads yet.
Yeah but can I get that for my firestick?
I just plug a really long hdmi into my computer if I want to watch things. Smart tech is pretty awful and will only get worse.
You can jailbreak a firestick but it seems like that’s for third party streaming which is spicy unless you have a VPN. No idea about adblock for official apps.
mayshould
